On your phone

How To Use Speed Queen App

Pay for a washer or dryer from your phone, watch the cycle count down, and collect rewards as you go. Our store location PIN is FRSH22.

Download on the App StoreGet it on Google Play
Before you start

Three things to have ready

01The Speed Queen app, free from the Apple App Store or Google Play.
02A credit card, debit card or Apple Pay to load funds.
03Our location PIN FRSH22, or scan the QR code in store.
Step by step

Download & Sign Up

  1. Install the Speed Queen app via the Apple App Store or Google Play Store.
  2. Select [log in] or [sign up] and follow the instructions to set up speed queen laundry account.
  3. Enter verification code from email into app.

2: Select Your store Location [Fresh Laundromat]

  1. Enter the store’s 6-digit location PIN [FRSH22] or scan the QR code displayed in the laundromat.

3: Load Your Digital Wallet

  1. Go to “Your account balance” and tap [add funds].
  2. Use slider bar to select $1-$50 to add money to your account.
  3. If you choose $50 you will get a $5 reward credit to use in store.
  4. Enter your method of payment credit, debit or 
  5. If you need to remove a card at anytime just swipe the card information to the right or left.

Start a Machine

  1. Load your washer or dryer, then in the app, select the machine by number or QR code.
  2. Choose your option of cycle and temp or you may also select your cycles on the machines screen.
  3. Scroll to bottom of screen to pay.
  4. To pay with rewards you must tap button on right side in box right above [pay now] that reads [speed queen reward] (make sure it turns red).

    • You must physically press start on machine.

Monitor Your Cycle

  1. Choose sms email or notifications to get instant alerts when your laundry is nearly finished 
  2. Sometimes alerts are off a bit so check the main screen to see real time on your number of machine.
  3. Your machines will appear at the top of the machine list so its easy to check time.

How to use Rewards

  1. For every $10 dollars you spend on washers you will earn $1 in rewards credit to use in store. If you add $50 at once you will receive $5 in rewards. you can see your reward credit under [your balance] near top of main screen.

$50

Load $50, get $5 back

Add funds with the slider and choose $50, and a $5 reward credit lands in your account to spend in store.

Good to know

A few things worth remembering

01You can use rewards with other forms of payment.
02You must physically tap Start on machine.
03Ensure the correct machine is paid for in-app before hitting Start physically.
04Enable alerts for updates.
05If app isnt working properly sign out of speen queen app then sign back in.
06You can reach live support directly via the app’s Support menu.

Standing at the machine instead?

Full step by step instructions for the washers, dryers and the soap vending machine.

How To Use Machine